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Come funziona

Inserisci il tuo percorso e seleziona il veicolo

Inserisci tutti i dati richiesti nel campo di ricerca e poi scegli il veicolo desiderato

Completa il modulo di prenotazione

Inserisci i dettagli del passeggero principale, aggiungi gli extra se lo desideri e procedi al pagamento.

Incontra il tuo autista

Riceverai i dettagli del tuo autista prima del ritiro e ti attenderà sul posto con un cartello indicante il nome.

24/7 Assistance – Free Cancellation

How does the Hourly Service work?Would you like to have your driver with you for a few hours? Book an hourly ride

Would you like to have your driver with you for a few hours? Book an hourly ride

Would you like to have a driver reserved for you for a few hours? Blacklux®  also offers this option.

Book by the hour

An hourly booking will ensure that both the booked vehicle and the assigned driver remain at your complete disposal for the entire duration of the service .

The hourly service starts exactly at the pick-up time indicated during the booking and includes 20 km per hour – 12 miles per hour excluding long distances.

You can make changes to your time reservation free of charge up to 24 hours before your pick-up time.

https://blacklux.it/hourly-service/

Note: Any extra hours / Kilometers – miles required must be agreed with the driver and may incur additional charges.

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Detailed guide to book a service with

Click on our guide page where you can find all the steps to make a reservation on our site

For airport pickups , please enter the airport without specifying the arrival terminal; we will track the flights to ensure your driver is waiting for you at the correct terminal.

Please note : If you are booking for someone else, please include the guest’s contact information.

It is important to include the email address and phone number of the person who will be taking the ride, so that they can receive updates on the status of the ride and the driver’s contact information.

If you do not know the email address, you can enter your own, but it is mandatory to enter the guest’s mobile number.

In case of any irregularities, Blacklux will try to contact the guest with this number.

When will I receive the driver’s contact information?

The driver’s name and phone number will be sent to the guest 24 hours before pick up

The driver’s name and mobile number will be sent to the guest 24 hours prior to pick-up via email or text. If you booked for someone else, the driver’s contact information will be sent to the email address and phone number provided during the booking process.

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How can I add my discount code?Add your discount code in the third step of the booking process

How can I add my discount code?

Add your discount code in the third step of the booking process

Updated over a week ago

You can add a discount code during the third step of the booking process. Please note that you cannot add a discount code to a ride that has already been taken.
  • After entering the details of the lead passenger, you will move to the next step: “payment”. You will find the box for the discount code at the top of the site where it says: “Do you have a discount code?”.
  • Enter your code and click “apply”.

If the discount code is entered correctly and is valid, it will be applied directly to the total.

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How do I book a child seat / booster seat?

How do I book a child seat / booster seat?

Booking a booster seat / child seat is really simple

Booking a booster seat / child seat is really simple. After choosing the vehicle class you can add a booster seat or child seat during the second stage of the booking.

In general you have the following options:

  • Child seat: Suitable for children weighing 0-18kg (approximately 0-4 years old).
  • Booster seat: Suitable for children weighing 15-36 kg (approximately 4-10 years old).

Please write in the “notes for the driver” the age and weight of the child( ren) so that an appropriate device can be provided.

Note: The device must be added during booking or contact Blacklux® to add it later (within 24 hours before your ride).

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Can I bring my own car seat/booster?

I need a car seat, can I bring my own on the trip?

Blacklux offers the possibility to select up to 1 child seat and/or 1 booster seat for each order.

You must enter this request during the second stage of the booking process.

If you want to know how to enter this request, read this article on our website:

https://help.blacklux.it/articles/5264706-how-si-prenota-un-seggiolino-per-bambini-baby booster

However, you can also bring your own car seat for the transfer.

If you wish to use your own device, please indicate this in the “Notes for the driver” section along with the number of children present.

24/7 assistance

You can also view the driver’s number up to 24 hours before the service directly from your travel account. Simply log in through the following link and enter your credentials (password and email): https://blacklux.it/booking/gestisci-la-tua-prenotazione/

Password: the password received through the booking confirmation sent by email.

E-Mail: the email address used to make the reservation.

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What happens if I have more baggage than allowed in my booking?

The maximum number of bags allowed per booking is based on safety, so we do not recommend exceeding this limit. If you are travelling with more than the maximum amount of luggage, please ensure you book enough vehicles to carry all your belongings without exceeding the maximum capacity.

Drivers reserve the right to refuse service based on the amount of additional luggage. Excess luggage may also incur additional charges.


How can I request a service that includes the transportation of an animal/pet?

Please include the characteristics of the animal and the number of passengers in the “Notes for the driver” field when booking.

Transporting animals with Blacklux without providing the details in advance during booking may result in additional charges and the driver refusing to operate the ride.

Our partners reserve the right to refuse to transport an animal that has not been agreed upon or added to the Special Requests field prior to the service. This also applies to animals that are not contained in special closed transport BOXES. Please provide the details in the “Notes for the driver” field. We strongly recommend that passengers with dogs in transport BOXES book a minivan or a larger vehicle (also depending on the total number of bags).

Transporting service animals without a carrier is possible and constitutes an exception to the rule; our carriers are therefore required to take this into account as per local regulations.


How do I know the load capacity of vehicles?

How do I find out the maximum trunk capacity per vehicle class during the booking process?

When you want to book a vehicle on our website, you can easily find out what the maximum luggage capacity is for each vehicle class. You can also see how many people each vehicle class can carry and what size luggage will fit perfectly.

To view the maximum boot capacity and number of passengers, simply click on the “More info” label and a dialogue box will appear with the specifications for that particular vehicle class.

At Blacklux® you have a variety of different vehicle classes for different types of occasions. Each class carries a different amount of luggage and passengers. Please note that safety is our top priority and drivers may refuse service if they feel there are too many people or luggage to make it safe.

Economy class

Economy class can accommodate up to 3 passengers and can handle up to 3 medium-sized bags.

Standard class (sedan)

The Standard Class (Sedan) can accommodate up to 3 passengers and can handle up to 3 medium-sized bags.

Standard Van

The Standard Van can accommodate up to 7 passengers and can handle up to 7 medium-sized bags.

First Class (Sedan)

First Class can accommodate up to 3 passengers and can handle up to 3 medium-sized bags.

First class VAN

The First Class Van can accommodate up to 6 passengers and can handle up to 6 medium-sized bags.

Minibus 12

The Minibus 12 can accommodate up to 12 passengers and can handle up to 12 medium-sized bags.

IMPORTANT: It is important to note that the vehicle selection is adapted to the number of passengers travelling and that it is always advisable to include information regarding the quantity/dimensions of luggage in the notes for the driver field; this would allow the local supplier to assign the vehicle best suited to your needs.

Medium-sized luggage and small items

Please note that a medium-sized bag can be up to 20 kg. Additionally, you can carry 1 small item (laptop, camera bag or small shoulder bag) inside the passenger space.


How many people can it carry?

The maximum for each class of service is displayed in the booking. Economy, Standard and First Class trips can accommodate 3 people and 3 bags, Standard Van trips can accommodate up to 7 people and 7 bags and First Class Van and First Class SUV trips can accommodate up to 6 people and 6 bags. These numbers are not absolute as they are based on average bag sizes.

Because safety is our top priority, drivers may refuse service if the amount of guests or luggage risks making the journey unsafe.


What vehicles does Blacklux use?

Updated over a week ago

Blacklux® offers four classes of service: Standard and First Class.
  • Standard class: Mercedes E-Class or similar
  • First class: Mercedes S-Class or similar
  • Standard Van Class: Mercedes Vito / Ford Transit or similar
  • First Class Van: Mercedes V-Class or similar

The images displayed at the time of booking are strictly illustrative as the vehicles actually used may be those listed above.

We cannot guarantee any requests for specific vehicle models or colors as the vehicle used is subject to availability.


Can I bring food and drinks in the vehicle?

Cleaning the vehicles is an important part of our service, so it is absolutely not allowed

food consumption during the trip.

Alcoholic beverages are also not permitted in the vehicle. If a guest is found to be too intoxicated, the driver may ask the guest to refrain from drinking and may terminate the ride if it compromises safety.

The consumption of other (non-alcoholic) beverages inside the vehicle is at the driver’s discretion.

If the vehicle requires cleaning due to spilled food or drinks, there may be an additional charge.

All first class vehicles have bottled water on board to offer you something refreshing, and it is of course complimentary.


Are there any additional charges for bookings with night pickup?

Yes, the night supplement is valid from 10:00 PM to 6:00 AM, a night rate will be charged (Automatic).

The surcharge is 25% on the booked transfer. If you have booked two separate transfers, one during the night and one during the day, the 25% surcharge is only added on the night transfer.


What currency is used to calculate and charge my booking?

For the booking process with Blacklux® we use a currency converter. This converter may not be up to date due to exchange rate fluctuations. Therefore, if you use the currency converter to view a currency other than the booking currency, please note that the exchange rate is indicative only. In any case, you will see the final amount that will be charged before payment.

In Europe, the service will be charged in Euros, in the UK in Pounds and in the US the service will be charged in Dollars.


How far in advance can I book a transfer?

You can book transfers months in advance or up to 24 hours before departure.

However, we recommend that you book as early as possible. Sometimes we may not have availability to arrange a trip within 24 hours of the requested pick-up time. For this reason, we always recommend checking availability through the BlackLux portal. 

With Blacklux® you can make changes or cancellations free of charge up to 24 hours

before the collection time.


When do I receive confirmation of my booking?

Once the process is completed and the booking is finalized, a confirmation email will be sent to your email address.

Your confirmation email will include your itinerary details, when you will receive your driver information, and a password to access your account:


Where can I find discounts on transfers?

If you have a discount code and want to apply it for your next booking, simply follow this article:

https://help.BLACKLUXit/articles/5323228-where-can-i-add-my-discount-code


How long will the driver wait for me?

For a standard pick-up (e.g. from a hotel or home address), the driver will wait 15

minutes before leaving the collection point.

Airport pickups include 60 minutes of free waiting time before the driver

leave the pick-up location. By providing your flight number at the time of booking,

the driver will be able to track the arrival time and adjust the pick-up time

for any delays and early arrivals (where possible). If the delay is prolonged and

the driver is unable to wait, we will contact you to find a solution

alternative.


What can I request in the “Notes for the driver” field?

This field is for sharing information needed for the ride or for making additional requests for your service. Add this information in English if the booked service is not in Italy

If you are traveling with an assistive device, please let us know in this field so we can better accommodate you. Be sure to include its dimensions, especially for larger devices such as folding wheelchairs, so we can ensure it will fit in the trunk of the vehicle.

You can also enter any other information that is relevant to your ride, such as “Please wait outside the house” or “The entrance to the house is on the next street, at 8 Muster Street.”

If you know in advance that additional stops are needed during your trip, please write a special request so that your driver is prepared. Additional waiting time or distance may result in additional charges.

Fulfillment of requests is subject to capacity and availability.

The following requests are not possible:

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Can unaccompanied minors travel with Blacklux® ?

No, children and minors must be accompanied by an adult for the entire duration of the journey.

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How does Blacklux® accommodate travelers with special needs?

Our goal is to satisfy all travellers to the best of our ability, even

if you have limited mobility, vision problems, hearing problems, a service animal, a

assistive device or you need extra assistance from the driver. We will do all the

possible to meet your needs and make your trip as pleasant as possible

possible.

The range of services we can offer varies throughout the world, depending on the

regulations and characteristics of local vehicles.

For reservations with special needs, please write the request in the box

“Special Requests / Notes for Driver” at time of booking.

We also recommend that you book at least 72 hours before your trip.


How does it work if I have an assistive device?

Please tell us about your assistive device in the “Special Requests”/” Notes for Driver” section when booking. We are happy to accommodate guests with assistive devices. Please include its dimensions, especially for larger devices such as folding wheelchairs, so the driver can ensure it will fit in the vehicle.

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Do I need to specify the arrival terminal for airport pickups?

No, just enter the airport as your pick up location and enter your flight number. We will track your flight and meet you at your arrival terminal.

Why should I enter my flight number?

The flight number allows us to track the status of your flight and adjust your pick-up time for any delays or early arrivals (where applicable). It is also important to ensure your driver is waiting at the correct terminal.

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Do the vehicles have Wi-Fi?

Wi-Fi access is guaranteed only for first class vehicles.

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Who are the drivers who work with Blacklux® ?

Blacklux® is a leading private transportation provider operating internationally. We are an intermediary platform that connects users looking for reliable and affordable transportation solutions to professionals in the private transportation sector. Our local partners can be individual professional drivers or companies structured with numerous carriers. In any case, we make sure to meet our customers’ expectations and guarantee them high-end services, enjoying the best travel experience for ground transportation.

Driver training and licensing

At Blacklux® we pride ourselves on providing only the highest quality service with safety as our top priority.

All carriers working with our company are trained and licensed to provide private transportation services in their respective countries. These drivers have also been certified by local authorities to ensure that they meet all regulations and safety standards.

We also require all drivers to have the proper insurance to protect our passengers while on the road. This insurance also protects the driver from any legal or financial liability while on the job.

Customer feedback system

To ensure that all drivers working with Blacklux.it meet our rigorous standards and requirements, we use a comprehensive feedback system available to our passengers. Our customers are sent a survey and asked to rate their experience in terms of professionalism, reliability, safety, language skills and friendliness.

We use this feedback to monitor our drivers and improve the quality of service they provide. This ensures that our customers always have the best experience when using Blacklux® .


What languages ​​do the drivers speak?

All Blacklux® drivers speak English and the local language of the country where the ride takes place.

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How should I choose my pickup time?

When you arrive at the airport, it is important to plan your pick-up time carefully to ensure your driver is there when you need him.

It is usually recommended to schedule your ride at least 20 minutes after your flight lands.

This way, you can take all the time you need to go through customs, immigration and collect your bags.

However, since it depends mostly on whether it is a domestic or international trip, the pick-up time may vary.

For domestic travel :

If you are traveling domestically, you will not typically need to wait through immigration or customs. This means that the wait time for your passage can be much shorter than international travel. If you only bring carry-on luggage, this may reduce the wait time you need to plan for when choosing a pickup time.

For international travel:

If you are going through immigration and customs, wait times can vary depending on where you are traveling from. Whether you are traveling with carry-on luggage (bag(s)) or checked luggage can also make a difference. For those traveling internationally, we recommend 30 minutes between your flight arrival and your pick-up time.

All airport pick-ups include a one-hour free waiting time.

Pick-up from accommodation facilities to the airport:

If you are going to the airport, you need to calculate the right time to reach the place in time for your flight. You can do this through any geolocation service available online.

Airlines usually recommend being at the airport 2 hours before your flight departs .

In addition to this , you need to include the time needed to reach the location and some “buffer time” to accommodate minor delays due to unforeseen situations such as traffic, weather or bad road conditions.

Based on this, you can choose the best option according to your needs and schedule.

Important information

Before confirming your pick-up time, it is important to consider any delays that may occur with your flight. These may include delays due to security checks, baggage claim, passport control and other factors. When deciding on a pick-up time, try to allow extra time to ensure your ride is there when you need it.


 

 

Prenota ora

Prenota subito selezionando il punto di partenza e di arrivo.

Alberto Lugo
Alberto LugoTRUSTPILOT
Read More
We had an excellent experience using BlackLux for our transportation from Milan Airport to our hotel in Lake Como. The service was impeccable from start to finish. Our driver was not only professional but also very understanding, providing helpful information along the way and engaging in pleasant small talk that made our journey more enjoyable. I highly recommend BlackLux for anyone looking for reliable and courteous transportation services.
Kristy
KristyTRUSTPILOT
Read More
Everything was very smooth- from booking, to getting our confirmation/meeting instructions, to the ride to our hotel in Como. The car was comfortable and our driver was very professional. They were very responsive and made an extra effort to set up a last minute transfer for our travel companions who missed their flight.
Timothy Ketcher
Timothy KetcherTRUSTPILOT
Read More
We had a very professional experience with Lino. A true gentleman, he helped myself and my pregnant wife with our luggage, offered us coffee and made sure our drive was stress free! The car itself was very clean, comfortable and luxurious. Gratzie gratzie gratzie!
Andrew Henderson
Andrew HendersonTRUSTPILOT
Read More
Julia and Lino are amazing. They were on time, they have a beautiful car and were incredibly professional. They treated my wife and I like family.
LR
LRTRUSTPILOT
Read More
Highly recommend! Really great people and easy pickup and dropoff.
A B
A BTRUSTPILOT
Read More
Just a short review of the great experience, me, my wife and 2 kids were traveling from lech am arlberg to Milano! X7 perfect luxury car , driver with a great experience, we faced a bad weather with a snow storm , but anyhow we were at the destination on time, with 2 stops for small snack and a cup of coffee :) Glad that we have used this transfer company and will surely use them in the future, I don’t usually say such things, but highly recommend. Respectfully Evghenii T.
AJM
AJMTRUSTPILOT
Read More
I have used Blacklux numerous times times on trips to Milan, Courchevel, Geneva and Turin. Every time the service is above excellent, on time, and every aspect of the journey is smooth and comfortable. Simply put AWESOME!
Sandra Lee
Sandra LeeTRUSTPILOT
Read More
What an amazing and professional company. Giulia contacted us the day before our arrival to give us every detail needed. Lino was our driver. He met us soon as we came out of customs. Warm and friendly greeting, brought by our bags to the car. Car was super clean. Lino was by far the best driver we ever had! Laughing and conversing the whole car ride. Honestly, friendly/professional driver can make or break your experience. We were so happy, we will be booking with them again when we are leaving Milano to MXP. Thank you for the great experience.
Charlotte Mineo
Charlotte MineoTRUSTPILOT
Read More
To say this company and driver went above and beyond is an understatement! They saved our trip. We had several flight delays and the company communicated and worked with us to make sure we had a driver and car waiting for us when we arrived in Milan. We were even able to arrange for the driver to go back to the airport and retrieve our luggage that was lost during our original flights. I highly recommend this company and will definitely be using them again when we come back to Italy!
Evelyn
EvelynTRUSTPILOT
Read More
The service it self was great. Driver was very helpful, polite, and drove very safely to my destination. I'm fully satisfied with the transfer service. The driver contacted me the day before to explain all the details. I also booked the return trip and I must say that everything was perfect. The driver arrived well in advance telling me that if I wanted to anticipate there were no problems. I will definitely contact them for my next trips!
 Gherguta Beatrice
Gherguta BeatriceTRUSTPILOT
Read More
The car was at my hotel even before time. They have crosschecked my booking one day prior and sent me all the da rails of the car and driver. The drive from Milan to BGY airport was super safe and the car very comfortable. Also there were little snacks if you wanted to try them.
May Alhajri
May AlhajriTRUSTPILOT
Read More
I recently had the pleasure of traveling with Blacklux Car Luxury Company from Prato to Rome Airport. The journey, which spanned three hours, felt effortless and enjoyable, thanks in large part to our driver. His professionalism, generosity, and friendly demeanor made the ride a delightful experience. Throughout the trip, he ensured our comfort and safety, going above and beyond in every aspect. I wholeheartedly recommend Blacklux for anyone seeking a top-notch transportation experience. Special thanks to our driver for making the journey memorable!
Vyacheslav Anikeev
Vyacheslav AnikeevTRUSTPILOT
Read More
The driver is a professional. I had a trip from Milan to Ischgl, I wanted to rent a car, but I looked at the weather forecast and changed my mind. I ordered a Bmw x7 via Blacklux.at . The car was new, the driver was very pleasant (he bought coffee on the way), but most importantly, we got there on time and safe during a heavy snowfall. I will definitely use it on the way back
Michael Sinek
Michael SinekTRUSTPILOT
Read More
Excellent service, 10/10! Staff was super kind and respectful, the driver arrived early and waited for us was prudent and drove safely. The car was perfect very spacious clean and comfortable highly recommended
Salvatore Lucanto
Salvatore LucantoTRUSTPILOT
Read More
My flight was 1h late already in departure but I found punctual assistance and a guarantee that the driver would monitor the flight and wait. So it was and the driver was also very cordial and friendly. I highly recommend the service

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Con noi hai il miglior comfort con le migliori auto

Veicoli provvisti di licenza e autisti esperti

Economy

Fino a 2 passeggeri

Business

Fino a 3 passeggeri

macchina nera

Van Standard

Fino a 7 passeggeri

Minivan di lusso nero

First class van

Fino a 6 passeggeri

First class

Fino a 3 passeggeri

SUV di lusso nero

Suv

Fino a 4 passeggeri

Maybach V Class

Fino a 4 passeggeri

furgone nero

Minibus

Fino a 14 passeggeri

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ASSISTENZA

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