PICK UP POINT AT THE AIRPORT
If your flight has any changes, we ask you to let us know in real time.
If your pickup time is within 48 hours, you can contact BlackLux® customer support
The driver will be waiting for you in the arrivals hall of the airport, holding a sign with your name.
Furthermore, by entering the flight number during booking, you will allow the driver to monitor your flight and be found at your exit.
If you cannot find your driver you can immediately contact BlackLux® customer support.
Only the kilometers necessary to make your transfer are included in the booking.
SUPPLEMENTS
If there are tolls, tunnels, ferries or trains along the route, the fares must be paid by the passenger at the place of arrival. Furthermore, the passenger must also pay the return fare for the driver.
We recommend inquiring about additional costs.
TRIP NOT TAKEN
In the event that the customer does not show up at the place agreed upon at the time of booking without having canceled the trip, and is unreachable at the telephone number entered, he will be
considered NO-SHOW.
The ride will still be charged 100%.
FAILURE TO PRESENT THE DRIVER
If the driver will not be present on site, you must contact him directly. You will receive his telephone number at least 2 hours before departure. If the driver is unreachable, contact
blacklux immediately to find an alternative solution.
If the passenger does not call within 15 minutes of the time the driver should have been present, neither Blacklux® nor the driver can be held responsible.
IMPOSSIBILITY OF TRANSPORT CAUSED BY THE PASSENGER
If it is not possible to carry out the service due to special services, previously not accepted by the driver (e.g. transport of children, animals, excessively oversized luggage) and the customer decides to cancel, the transfer will still have to be paid for.
THE DRIVER DECLINES THE TRIP
RULES OF CONDUCT IN THE VEHICLE
The rules for each type of race: -Use of seat belts
– Vehicle care
-No smoking
In case of non-compliance with the rules that could cause inconvenience to the driver, the cost of the journey will still have to be paid. Furthermore, the driver will be able to request any compensation for damage to the vehicle or excessive weight caused or carried by the passenger.
TRANSPORT OF CHILDREN
If you need a child seat, you can select it at the time of booking whenchoosing the vehicle.
LUGGAGE
The number and dimensions of luggage included in the journey are visible when choosing the vehicle. If you wish to add extra luggage you can do so with the respective additional costs. Blacklux does not guarantee that our drivers will accept more luggage than those included. The driver will have the passenger’s contact details in order to have the possibility to make arrangements in this regard.
Extra requests for the services provided will require an availability check which can be obtained by directly contacting the driver who has entrusted your transfer. Alternatively,
contact BlackLux support. Our cancellation rules apply if there has been no inspection and the driver has not been able to carry out the transfer.
Blacklux®
